Our services

NHS Greater Manchester Shared Services provides corporate and IT services and support to a range of health and care organisations. Find out more about our services below:

The Care Gateway team manage GP referrals for patients registered with a GP practice in Manchester.

They also:

  • Organise non–emergency patient transport for eligible patients in Manchester, Salford and Stockport.
  • Book community phlebotomy appointments for South Manchester patients (where their GP doesn’t have the capacity to do so).

More information about the services they provide to patients can be found here.

The Contract Management and Performance service provides contract management and performance to Clinical Commissioning Groups and is centred and built around their priorities.

It covers all healthcare contracts including:

  • Acute
  • Community
  • Mental Health
  • Independent Sector and third sector
  • Out of Hours
  • Any Qualified Provider
  • Local Enhanced Services
  • Continuing Healthcare
  • CATS (Clinical Assessment and Treatment Services)
  • The team deliver the following as part of the core contract:
  • Contract Negotiation
  • Contract Drafting / Schedule Development
  • Contract Review / Performance Management Meetings
  • Contract Schedule Performance Monitoring / Reporting
  • Performance Management
  • Contract Variations / Change Management
  • Signatures
  • Operational Management
  • Contract Advice

Data Quality is central to a Clinical Commissioning Groups (CCGs) ongoing ability to meet its statutory legal, financial and other contractual requirements and is delivered to Greater Manchester CCGs.

The availability of complete, comprehensive, accurate and timely data is an essential component in the provision of high quality clinical services, risk management, compliance with external scrutiny requirements and in performance improvement against national and local targets, standards and contractual arrangements.

Good quality data is essential to ensuring that, at all times, reliable information is available throughout the CCG and general practice to support clinical and managerial decisions.

The Data Quality team helps to improve the quality and completeness of primary care data using a combined approach of improving staff awareness, targeting specific clinical areas, data extraction, analysis and feedback. This approach educates end users on the reasons for creating and maintaining accurate clinical records and provides them with the knowledge and tools to record, extract, analyse and use their data to improve the care of their patients.

The Data Quality team offers support with regards to the implementation of primary care data standards, disease validation/data cleansing, data collection to support direct and indirect patient care and support to national audits.

The team provides advice and support to employers and teams on the Equality Delivery System, Race Equality Scheme, Equality Impact Assessments and ensure the workforce profile is published annually. The team support the commissioning cycle in providing fair and equitable access to healthcare as well as internal employee equality and diversity issues.

The financial Accounting Services team provides financial support to Clinical Commissioning Groups (CCGs) in Greater Manchester.

Services include:

  • finance advice and support
  • financial monitoring and reporting on balance sheet items
  • cash forecasting
  • legislative compliance

The service provides the CCGs with:

  • expert level professional help to quality assure their financial data and speed up the delivery of financial processes
  • cover and resilience across CCGs in critical situations
  • a centrally managed data warehouse facility and fully assured general ledger and associated financial modules
  • support to deliver on their statutory duties
  • maximisation of financial resources for the benefit of patient care

Human Resources (HR)

This team is responsible for the full support of the Employment Life Cycle, from pre-recruitment all the way through an employee's career.

The team support managers and staff throughout the recruitment process, induction, probationary periods, career changes, grievances, disciplinaries, annual leave and other leave. They also provide effective strategic HR business partnering to managers and workforce planning, sickness absence, policy development, maternity, retirement and organisational change (restructures). Regular HR scorecards are produced for organisations to enable sickness, appraisal, headcount and other people measures to be assessed.

Workforce Information

The Workforce Information team manage all the workforce information for employees in NHS Greater Manchester Shared Services and Clinical Commissioning Groups across the region. The team produce Key Performance Indicators and Strategic Data Management data for the use of the Senior Management teams and Performance Scorecards. They also ensure all employee details are kept up-to-date electronically for purposes of accurate payroll, sickness, maternity and other pay changes.

Our IT Service includes IT Operations and IT Delivery and Development. Both of which are made up of a number of sub services:

IT Operations

IT Service Management

IT Service Management includes the IT Service Desk, service reporting on performance against the service Key Performance Indicators (KPIs), change management and Continuous Service Improvement services. The IT Service Desk is the first point of contact for users with an IT issue or requiring additional access, IT hardware or software. Staff are trained to provide a high level of first time fix or diagnosis before referring issues to other specialist teams.

IT End User Services

The IT End User Services team includes IT Field Engineers that attend sites and fix hardware and user issues that cannot be fixed by the IT Service Desk. They work across multiple bases and commonly deal with workstation, printer and other hardware and user issues as well as assisting with project work where required. The team also includes specialist procurement, build, release and asset management staff who work together and with the other teams to deliver new devices, and update hardware and software systems.

Infrastructure Services

The infrastructure team has specialist data centre, network, telephony and active directory staff that are responsible for the data centres, servers, data storage, networks, telephony and access to IT systems across the estate. They proactively maintain services and respond to incidents. They will frequently be involved with IT projects and rollouts of new systems and services.

IT Security

IT security specialists works with the others teams and provide input and advice to ensure that the systems are being deployed in consideration of IT security requirements. The team also advise and work with the Clinical Commissioning Groups on cyber security agenda and provide IT security advice and support for any incidents.

IT Delivery and Development


Delivering national and local IT projects across Greater Manchester Clinical Commissioning Groups (CCGs) and over 480 GP practices. Projects include:

  • Electronic Prescription Service that allows GP practices to send prescriptions directly to the patient's nominated pharmacy
  • Hosted clinical system migrations that ensure that GP practices are using the latest, fully resilient, systems to support patient care
  • GP2GP that transfers patient records between practices

Service Transition Programme

Responsible for the delivery of Greater Manchester large scale infrastructure projects including:

  • GM CoIN that provides CCGs and GP access to a secure, high speed network
  • GM Data Centre a state of the art, fully resilient, secure storage facility
  • GM AD a single active directory that supports CCG and GP practices enabling them to access their profiles wherever they log on across Greater Manchester


Providing support, advice and assistance to all of the Greater Manchester GP practices. Liaising with suppliers to ensure that issues are resolved quickly, with the minimum disruption to service. Managing the National Tracking Database (NTB) on behalf of CCGs to ensure that GPs get access to the applications and funding provided under GP Systems of Choice (GPSoC).

Integrated Digital Care Record (ICDR)

Supporting, administrating and managing various ICDR platforms on behalf of a number of CCGs. Overseeing and developing the Greater Manchester Electronic Clinical Correspondence service that allows secondary care organisations to send various letters and outcome directly to the GP of the patient.

The Market Management team provides Clinical Commissioning Groups (CCGs) with proven, cross-sector procurement expertise from across the health and social care system.

The service includes the following three elements:

  • Health Market Analysis (HMA)
  • High Level Process Mapping
  • Procurement

They are nationally accredited through our subcontractor (NHS Shared Business Services) and support commissioners in the procurement of healthcare services by drawing on our extensive experience of developing and delivering sourcing strategies both locally and nationally. Services range from end-to-end procurement to support with individual stages of the process (market assessment, procurement, mobilisation, decommissioning) and specialist advice.

The team has a vast understanding of local and national factors affecting the health economy and helps CCGs put together operational strategies built around improving the health outcomes of local people.

We support a large number of Greater Manchester wide commissioners to deliver safe and sustainable services for their local population.

The Organisational Development and Learning (OD&L) team offer various types of support including:

  • Personal development
  • Leadership development
  • Team development
  • IT training
  • Health, safety and wellbeing
  • Specialist learning support

As part of this the team design, deliver and facilitate, leadership interventions, Myers-Briggs Type Indicator (MBTI) team events, bespoke away days, team building events, organisational change support along with stress and resilience events. They also deliver an internally designed accredited ‘Building Customer Excellence’ course both face-to-face and online.

In addition the team offer a multitude of specialist OD&L interventions such as personality assessments for recruitment or for personal development, Hogan Development surveys, 1-1 coaching and mediation. They also provide 360 feedback and facilitate action learning sets to support organisations in the implementation of their OD plans and other strategies such as talent management.

To discuss your training requirements or those of your organisation, please email hr.businessservices@nhs.net

The Registration Authority team is responsible for issuing, modifying and cancelling NHS Smartcards used for access to clinical systems in primary care, covering GP practices and pharmacies. The team also support the implementation and deployment of clinical systems and associated upgrades.


Emergency Planning, Response and Resilience (EPRR) is a statutory duty for public sector organisations. The Resilience team enables partner organisations to meet their obligations under the Civil Contingencies Act by ensuring that robust emergency and business continuity plans are in place so organisations can co-ordinate a multi-agency response to major incidents, preparing staff for major incidents and seasonal pressures, providing updates on legal and statutory duties under the Civil Contingencies Act and reactive response assistance as needed.

The Resilience team is made up of highly experienced and qualified EPRR experts. They work with Greater Manchester Clinical Commissioning Groups and have strong relationships with partner agencies from the health, criminal justice and local government sectors across the region.

The Urgent and Emergency Care team supports all Greater Manchester Clinical Commissioning Groups (CCGs) and is the first point of contact for queries made by the CCG's and clinical leads in relation to the NHS 111 service.

The team supports Clinical Leads with the monitoring of all incidents across Greater Manchester and supports the management of end-to-end reviews arising from high level incidents as well as providing other governance and resilience support. The team provides administrative support to the Greater Manchester NHS 111 meetings including the Clinical Quality Assurance Committee.

Integral to the team are dedicated Directory of Services (DoS) project leads who work with the GM CCGs aligning the services that they have commissioned to be appropriately profiled in the system to enhance the effectiveness of the NHS 111 service delivery.