NHS Greater Manchester Shared Services provides expert support and advice to clinical commissioners. Our services include:
The Care Gateway manages GP referrals for patients registered with a GP practice in Manchester.
They also:
More information about the services they provide to patients can be found here.
The Contract Management and Performance service provides contract management and performance to Clinical Commissioning Groups and is centred and built around their priorities.
It covers all healthcare contracts including:
Data Quality is central to a Clinical Commissioning Groups (CCGs) ongoing ability to meet its statutory legal, financial and other contractual requirements and is delivered to Greater Manchester CCGs.
The availability of complete, comprehensive, accurate and timely data is an essential component in the provision of high quality clinical services, risk management, compliance with external scrutiny requirements and in performance improvement against national and local targets, standards and contractual arrangements.
Good quality data is essential to ensuring that, at all times, reliable information is available throughout the CCG and general practice to support clinical and managerial decisions.
The Data Quality team helps to improve the quality and completeness of primary care data using a combined approach of improving staff awareness, targeting specific clinical areas, data extraction, analysis and feedback. This approach educates end users on the reasons for creating and maintaining accurate clinical records and provides them with the knowledge and tools to record, extract, analyse and use their data to improve the care of their patients.
The Data Quality team offers support with regards to the implementation of primary care data standards, disease validation/data cleansing, data collection to support direct and indirect patient care and support to national audits.
The financial Accounting Services team provides financial support to Clinical Commissioning Groups (CCGs) in Greater Manchester.
Services include:
The service provides the CCGs with:
The Information Governance (IG) Team work with Clinical Commissioning Groups across the region to ensure that their use of personal confidential data meets legal and organisational requirements. They provide hands-on IG delivery and support which covers the Data Protection Act, the IG Toolkit, Subject Access Requests, Data Flow Mapping, Data Sharing Agreements and investigations where an IG breach has occurred. The team also support the delivery of information security advice and support as part of delivering on the IG Toolkit.
The Risk Management team provides an on-site delivery and support service that underpins the functioning of organisational Risk Management Frameworks. Working with individual risk owners, risks are assessed, managed and reported to support the delivery of each organisations corporate objectives. The team also undertake the administration of the NHS Greater Manchester Shared Services Datix Service that provides a corporate framework for the recording of incidents and issues.
Our IT Service includes IT Operations and IT Delivery and Development. Both of which are made up of a number of sub services:
IT Service Management includes the IT Service Desk, service reporting on performance against the service Key Performance Indicators (KPIs), change management and Continuous Service Improvement services. The IT Service Desk is the first point of contact for users with an IT issue or requiring additional access, IT hardware or software. Staff are trained to provide a high level of first time fix or diagnosis before referring issues to other specialist teams.
The IT End User Services team includes IT Field Engineers that attend sites and fix hardware and user issues that cannot be fixed by the IT Service Desk. They work across multiple bases and commonly deal with workstation, printer and other hardware and user issues as well as assisting with project work where required. The team also includes specialist procurement, build, release and asset management staff who work together and with the other teams to deliver new devices, and update hardware and software systems.
The infrastructure team has specialist data centre, network, telephony and active directory staff that are responsible for the data centres, servers, data storage, networks, telephony and access to IT systems across the estate. They proactively maintain services and respond to incidents. They will frequently be involved with IT projects and rollouts of new systems and services.
IT security specialists works with the others teams and provide input and advice to ensure that the systems are being deployed in consideration of IT security requirements. The team also advise and work with the Clinical Commissioning Groups on cyber security agenda and provide IT security advice and support for any incidents.
Delivering national and local IT projects across Greater Manchester Clinical Commissioning Groups (CCGs) and over 480 GP practices. Projects include:
Responsible for the delivery of Greater Manchester large scale infrastructure projects including:
Providing support, advice and assistance to all of the Greater Manchester GP practices. Liaising with suppliers to ensure that issues are resolved quickly, with the minimum disruption to service. Managing the National Tracking Database (NTB) on behalf of CCGs to ensure that GPs get access to the applications and funding provided under GP Systems of Choice (GPSoC).
Supporting, administrating and managing various ICDR platforms on behalf of a number of CCGs. Overseeing and developing the Greater Manchester Electronic Clinical Correspondence service that allows secondary care organisations to send various letters and outcome directly to the GP of the patient.
The Market Management team provides Clinical Commissioning Groups (CCGs) with proven, cross-sector procurement expertise from across the health and social care system.
The service includes the following three elements:
They are nationally accredited through our subcontractor (NHS Shared Business Services) and support commissioners in the procurement of healthcare services by drawing on our extensive experience of developing and delivering sourcing strategies both locally and nationally. Services range from end-to-end procurement to support with individual stages of the process (market assessment, procurement, mobilisation, decommissioning) and specialist advice.
The team has a vast understanding of local and national factors affecting the health economy and helps CCGs put together operational strategies built around improving the health outcomes of local people.
We support a large number of Greater Manchester wide commissioners to deliver safe and sustainable services for their local population.
The NHS 111 team supports all Greater Manchester Clinical Commissioning Groups (CCGs) and is the first point of contact for queries made by the CCG's and clinical leads in relation to the NHS 111 service.
The team supports Clinical Leads with the monitoring of all incidents across Greater Manchester and supports the management of end-to-end reviews arising from high level incidents as well as providing other governance and resilience support. The team provides administrative support to the Greater Manchester NHS 111 meetings including the Clinical Quality Assurance Committee.
Integral to the team are dedicated Directory of Services (DoS) project leads who work with the GM CCGs aligning the services that they have commissioned to be appropriately profiled in the system to enhance the effectiveness of the NHS 111 service delivery.
The Patient Services team is the point of contact for patients in Greater Manchester and help support the Clinical Commissioning Groups (CCGs) to respond to:
People Services consists of three areas, Human Resources, Organisational Development and Learning and Information and Systems. These areas include Workforce Information, IT Training, Registration Authority and Equality, Diversity and Human Rights.
This team is responsible for the full support of the Employment Life Cycle, from pre-recruitment all the way through an employee's career.
The team support managers and staff throughout the recruitment process, induction, probationary periods, career changes, grievances, disciplinaries, annual leave and other leave. They also provide effective strategic HR business partnering to managers and workforce planning, sickness absence, policy development, maternity, retirement and organisational change (restructures). Regular HR scorecards are produced for organisations to enable sickness, appraisal, headcount and other people measures to be assessed.
The Organisational Development and Learning (OD&L) team maintain and organise timetables of mandatory training for all staff including face-to-face and e:Learning through a learning management system.
The OD&L Team design, deliver and facilitate training events such as leadership interventions , Myers-Briggs Type Indicator (MBTI) team events, bespoke away days, and team building events, organisational change support and stress and resilience events. The team are qualified in Level A and B Psychometrics, meaning they can carry out personality assessments. They are qualified in Hogan Development Survey, experienced qualified coaches and Neuro linguistic programming (NLP) Practitioners. They are also qualified 360 feedback facilitators and will facilitate Action Learning Sets. They support organisations in the implementation of their OD plans and other strategies such as Talent Management.
As part of the effective recruitment and development of talent for organisations the team also design and facilitate development and recruitment assessment centres. During times of change and transition the team offers Interview practice using live job description, giving individuals an opportunity to receive feedback before an interview.
Information and Systems is made up of two teams: Registration Authority and Workforce Information.
The Registration Authority team is responsible for issuing, modifying and cancelling NHS Smartcards used for access to clinical systems in primary care, covering GP practices and pharmacies. The team also support the implementation and deployment of clinical systems and associated upgrades.
The Workforce Information team manage all the workforce information for employees in NHS Greater Manchester Shared Services and six Clinical Commissioning Groups across the region. The team produce Key Performance Indicators and Strategic Data Management data for the use of the Senior Management teams and Performance Scorecards. They also ensure all employee details are kept up-to-date electronically for purposes of accurate payroll, sickness, maternity and other pay changes.
The team provides advice and support to employers and teams on the Equality Delivery System, Race Equality Scheme, Equality Impact Assessments and ensure the workforce profile is published annually. The team support the commissioning cycle in providing fair and equitable access to healthcare as well as internal employee equality and diversity issues.
Through a purpose built IT training suite the team deliver a full array of MS Office courses, including Microsoft Office Specialist, as well as bespoke on-line, interactive training sessions for specialist systems such as Datix (incident reporting system).
Emergency Planning, Response and Resilience (EPRR) is a statutory duty for public sector organisations. The Resilience team enables partner organisations to meet their obligations under the Civil Contingencies Act by ensuring that robust emergency and business continuity plans are in place so organisations can co-ordinate a multi-agency response to major incidents, preparing staff for major incidents and seasonal pressures, providing updates on legal and statutory duties under the Civil Contingencies Act and reactive response assistance as needed.
The Resilience team is made up of highly experienced and qualified EPRR experts. They work with Greater Manchester Clinical Commissioning Groups and have strong relationships with partner agencies from the health, criminal justice and local government sectors across the region.