People Services consists of three areas, Human Resources, Organisational Development and Learning and Information and Systems. These areas include Workforce Information, IT Training, Registration Authority and Equality, Diversity and Human Rights.
Human Resources (HR)
This team is responsible for the full support of the Employment Life Cycle, from pre-recruitment all the way through an employee's career.
The team support managers and staff throughout the recruitment process, induction, probationary periods, career changes, grievances, disciplinaries, annual leave and other leave. They also provide effective strategic HR business partnering to managers and workforce planning, sickness absence, policy development, maternity, retirement and organisational change (restructures). Regular HR scorecards are produced for organisations to enable sickness, appraisal, headcount and other people measures to be assessed.
Organisational Development and Learning
The Organisational Development and Learning (OD&L) team maintain and organise timetables of mandatory training for all staff including face-to-face and e:Learning through a learning management system.
The OD&L Team design, deliver and facilitate training events such as leadership interventions , Myers-Briggs Type Indicator (MBTI) team events, bespoke away days, and team building events, organisational change support and stress and resilience events. The team are qualified in Level A and B Psychometrics, meaning they can carry out personality assessments. They are qualified in Hogan Development Survey, experienced qualified coaches and Neuro linguistic programming (NLP) Practitioners. They are also qualified 360 feedback facilitators and will facilitate Action Learning Sets. They support organisations in the implementation of their OD plans and other strategies such as Talent Management.
As part of the effective recruitment and development of talent for organisations the team also design and facilitate development and recruitment assessment centres. During times of change and transition the team offers Interview practice using live job description, giving individuals an opportunity to receive feedback before an interview.
Information and Systems
Information and Systems is made up of two teams: Registration Authority and Workforce Information.
The Registration Authority team is responsible for issuing, modifying and cancelling NHS Smartcards used for access to clinical systems in primary care, covering GP practices and pharmacies. The team also support the implementation and deployment of clinical systems and associated upgrades.
The Workforce Information team manage all the workforce information for employees in NHS Greater Manchester Shared Services and six Clinical Commissioning Groups across the region. The team produce Key Performance Indicators and Strategic Data Management data for the use of the Senior Management teams and Performance Scorecards. They also ensure all employee details are kept up-to-date electronically for purposes of accurate payroll, sickness, maternity and other pay changes.
Equality, Diversity and Human Rights
The team provides advice and support to employers and teams on the Equality Delivery System, Race Equality Scheme, Equality Impact Assessments and ensure the workforce profile is published annually. The team support the commissioning cycle in providing fair and equitable access to healthcare as well as internal employee equality and diversity issues.
Through a purpose built IT training suite the team deliver a full array of MS Office courses, including Microsoft Office Specialist, as well as bespoke on-line, interactive training sessions for specialist systems such as Datix (incident reporting system).