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Meet the team

The organistions senior management team is:

Rob is the Managing Director of GMSS. He is also the Managing Director of the Greater Manchester Joint Commissioning Team and Chair of the Greater Manchester COVID-19 Primary Care Cell.

Having spent the early part of his career in the IT industry, Rob joined the NHS in 1992. Before moving into commissioning in 2006, he spent 14 years working in the acute sector, including as an Executive Director at East Lancashire Hospitals NHS Trust.

He has worked in Greater Manchester since 2010, initially at NHS Bury Primary Care Trust (PCT) and then via a range of roles in the Greater Manchester PCT Cluster, NHS England, the Greater Manchester Health and Social Care Partnership and the Greater Manchester Association of Clinical Commissioning Groups.

Rob is a Greater Manchester resident, having lived in Sale for over 30 years.

Appointed in December 2020, Paula brings over 30 years of NHS experience to GMSS. 

She has extensive NHS knowledge and experience, having had senior roles in commissioning, acute and mental health trusts. 

As Head of Operations, she has responsibility for The Care Gateway, Urgent and Emergency Care Team, Registration Authority and Data Quality teams. 

Paula fosters a culture of continuous improvement, having led multiple local, regional and national change programmes over the last 15 years. Having a passion and enthusiasm for improving patient pathways and outcomes, she is keen to ensure we remain focussed on how our work benefits the patient.  

Profile coming soon.

Jackie started her NHS career in 1993 working as an interim at the Health Authority in Manchester supporting the Medical Manpower Team before joining the North West Financial Management Graduate Scheme in 1994. She completed the scheme and qualified as an accountant in 1997 with the professional accountancy body Chartered Institute of Public Finance and Accountancy (CIPFA). 

Jackie has over 25 years of experience across commissioning and provider organisations and now in shared services. She joined GMSS in July 2018 as Chief Finance Officer, having previously held the role of Deputy Chief Finance Officer at NHS Bolton CCG.

Her role at GMSS was previously a joint role between GMSS and Greater Manchester Health and Social Care Partnership, whilst the transition of GMSS to new hosting arrangements and the Corporate Services Delivery Vehicle (CSDV) took place. Jackie’s role is now fully focussed on GMSS and providing the strategic and professional financial leadership for the organisation alongside the Managing Director.

In addition, Jackie is the Senior Information Risk Owner (SIRO) for GMSS.

As Chief Information Officer, Malcolm is responsible for the strategic planning, definition, delivery and service for all aspects of IT and Digital services for both our customers and our internal needs.

He joined us from the University of Manchester where he was responsible for providing IT shared services across teaching and research for a variety of schools, faculties and public facing institutions (e.g. Manchester Museum, Jodrell Bank, Whitworth art gallery and six overseas offices), together with IT in support of corporate services providing shared HR, finance and procurement services across the university.

Prior to this Malcolm held executive CIO and CTO roles for a global insurance company, a high profile military charity and one of the largest central government departments.  He brings experience in developing corporate strategy, digital strategy, IT strategy, development of business capability models, systems thinking and enterprise architecture. He was awarded a CBE in the 2012 New Year Honours.